Air France guide to request a tax refund on an unused ticket
Even with a non-refundable Air France ticket, Air France states that when a ticket was not used for transport, you are entitled to a refund of the itemized taxes and fees. The request can be made online, free of charge, in the "My bookings" section. The guide helps you prepare a clear request and avoid mistakenly requesting a full ticket refund.
Instant access · Step-by-step procedure · Message template included · Secure payment
Even with a non-refundable Air France ticket, Air France states that when a ticket was not used for transport, you are entitled to a refund of the itemized taxes and fees. The request can be made online, free of charge, in the "My bookings" section. The guide helps you prepare a clear request and avoid mistakenly requesting a full ticket refund.
The handbook to prepare your Air France tax refund request
What is the Air France tax refund guide?
The Air France tax refund guide is a digital guide designed to help travelers prepare, on their own, a request for a refund of the recoverable taxes and fees linked to an unused Air France ticket. It is not a claims service handled on your behalf.
Who is this guide for?
- ✓bought an Air France ticket
- ✓did not take their flight
- ✓missed their flight
- ✓have a non-refundable ticket
- ✓have a flight that has already happened
- ✓have a ticket that was not used for transport
- ✓want to request the recoverable taxes and fees
- ✓want to avoid a request that is too vague
This guide is not intended for cases of a flight cancelled by Air France, a heavily delayed flight, lost baggage or passenger compensation. Those situations fall under different procedures.
Air France states that the online request in "My bookings" is free of charge. In France, Service-Public.fr also states that in the case of a no-show, the passenger can request a refund of the airport tax and passenger fee included in the ticket, even if the ticket is non-refundable.
Key facts for the Air France guide
| Airline concerned | Air France |
| Request targeted by this guide | Recoverable taxes and fees |
| Full ticket refund | Depends on the fare conditions |
| Online request | Possible via "My bookings" |
| Online request fee | Free according to Air France |
| Request made on your behalf | No |
| Refund guaranteed | No |
| Air France credentials requested | No |
Air France guide pricing
Secure payment · Instant access · No subscription
What you get after purchase
What the Air France guide helps you avoid
What the guide does not do
The Air France guide does not make the request on your behalf. You use the guide to prepare and send the request yourself. It does not:
- ✕automatically send your request to the airline
- ✕log into your airline account
- ✕negotiate with the airline
- ✕guarantee a refund
- ✕refund the full ticket price
- ✕automatically recover paid options
- ✕provide personalized legal advice
- ✕manually track your case
Before buying the Air France guide
Ideally, check that you have the following information ready:
| Useful information | Why it matters |
|---|---|
| Passenger full name | Identify the person concerned |
| Air France booking reference | Find the booking |
| Flight number | Identify the unused flight |
| Flight date | Check whether the flight has already happened or not |
| Email used for the booking | Find the confirmations |
| Proof of booking | Support the request |
| Detail of the price paid | Identify any taxes and fees |
| Purchase channel | Know whether to contact the airline or an agency |
Common case: Air France ticket bought via an agency or an OTA
If you bought via Opodo, eDreams, Expedia, Booking, Trip.com or another platform, the request may need to go through the agency that issued the ticket.
Search on your own or use the Air France guide?
| Option | Advantages | Limits |
|---|---|---|
| Search on your own | Free | Scattered information, risk of mistakes, wasted time |
| Contact customer service unprepared | Simple at first | Risk of a generic reply or an incomplete request |
| Use this guide | Structured procedure, message template, checklist | Does not guarantee a refund |
| Go through an agency for an OTA ticket | May be necessary | Possible fees, variable timelines |
Independent site, not affiliated with Air France
Flight Tax Refund is an independent site. The site is not affiliated with Air France, is not endorsed by Air France and does not act on behalf of Air France. Our guides are practical informational resources. They do not constitute personalized legal advice and do not guarantee that you will obtain a refund. The decision depends on Air France, any agency involved, the ticket, the country of departure, the taxes actually paid, the purchase channel and the applicable conditions.
In summary
- ✓If your Air France ticket was not used for transport, you can request a refund of the itemized taxes and fees.
- ✓The online request in "My bookings" is free according to Air France.
- ✓The full ticket price is not necessarily refundable if your fare is non-refundable.
- ✓If you bought via an agency or OTA, the ticket issuer may be the correct contact.
- ✓No refund is guaranteed.
Frequently asked questions about the Air France guide
Ready to access the Air France guide?
Buy the Air France premium guide and prepare your request step by step.
Useful sources
- Air France: refund of taxes and fees when the ticket was not used for transport
- Air France: general conditions of carriage
- Service-Public.fr: refund of the airport tax and passenger fee
- INC Conso: 30-day refund deadline