VUELING GUIDE
Vueling tax refund:
how to claim taxes on an unused ticket?
Bought a Vueling ticket but ended up not taking your flight? Even though the fare portion of your ticket may be non-refundable, certain taxes may be recoverable when you did not travel.
Vueling states that if a passenger did not take their flight, they can request a refund of the airport and security taxes, referred to as "airport and security taxes (JD)". The request must be made by contacting Vueling's Customer Service Center.
Step-by-step guide · Message template included · Instant access · No guaranteed refund
To request a Vueling tax refund, you need to confirm that you did not take the flight, prepare your booking information, identify whether you bought directly from Vueling or via an agency, then contact Vueling's customer service or the relevant intermediary. Vueling states that a passenger who did not fly can request a refund of airport and security taxes.
The Vueling premium guide helps you prepare your request, use a clear message, identify the necessary information and avoid common mistakes.
Unused Vueling ticket: which taxes can you claim?
On a Vueling ticket, several elements need to be distinguished: the price of the transport, taxes, fees, options and additional services.
If your ticket is non-refundable and you did not take the flight, the ticket price itself may remain lost. However, Vueling states that a passenger who did not fly can request a refund of airport and security taxes.
This means your request needs to be worded precisely: you are not necessarily requesting a full ticket refund, only the recoverable taxes and fees linked to the unused flight.
Definition: what is a Vueling tax refund?
A Vueling tax refund refers to a request for the airport and security taxes associated with a Vueling ticket that the passenger did not use to be paid back.
This is not an automatic refund of the full ticket price. The request only concerns recoverable taxes, depending on the applicable conditions, the ticket, the purchase channel and the response from Vueling or the relevant agency.
Definition: what is an unused Vueling ticket?
An unused Vueling ticket is a ticket for which the passenger did not board the scheduled flight.
This can cover several situations:
- –you missed your Vueling flight
- –you decided not to travel
- –your trip was cancelled on your end
- –your ticket was non-refundable
- –the flight date has passed and you were not on board
- –you did not use one of the segments of your booking
Vueling also states that if a passenger does not take the outbound flight, the booking remains active and they can still take the other flights in the booking as normal.
Key facts — Vueling tax refund
| Item | Information |
|---|---|
| Airline | Vueling |
| Type of request | Airport and security tax refund |
| Taxes mentioned by Vueling | Airport and security taxes (JD) |
| Situation covered | Passenger who did not fly |
| Automatic request? | No |
| Channel stated | Vueling Customer Service Center |
| Is the full ticket refundable? | Not automatically |
| Purchase via agency / OTA | Procedure may differ |
| Refund guaranteed? | No |
| Premium guide available | Yes |
| Guide price | £5 or €5 |
What Vueling says about airport taxes
Vueling states in its help centre that, on flights operated by Vueling, if a passenger does not take their flight, they are entitled to request a refund of airport and security taxes. The airline states that this request can be made by contacting its Customer Service Center.
Vueling also states that if a passenger does not take the outbound flight, the booking remains active and they can still take the other flights in the booking as normal. This point matters for round-trip tickets or bookings with multiple segments.
When can you request Vueling taxes?
You can consider a request if:
- –you did not take your Vueling flight
- –your flight has already happened
- –your ticket included airport or security taxes
- –you have your booking information
- –you can contact Vueling or the agency that sold you the ticket
You can also prepare your request before the flight if you already know you will not travel, though the request will generally make more sense once the flight is confirmed as unused.
What you can prepare before the request
| Information | Why it is useful |
|---|---|
| Passenger full name | Identify the person concerned |
| Vueling booking reference | Find the booking |
| Flight number | Identify the unused flight |
| Flight date | Check the relevant period |
| Email used for the booking | Find the confirmation |
| E-ticket or booking confirmation | Support the ticket in question |
| Detail of the price paid | Identify the taxes and fees |
| Purchase channel | Know whether to contact Vueling or an agency |
Ticket bought directly from Vueling or via an agency?
The procedure may change depending on where you bought your ticket.
If you bought directly from Vueling
You will generally need to contact Vueling through its official channels, in particular its customer service, to request a refund of airport and security taxes.
If you bought via an agency or an OTA
If you booked through Opodo, eDreams, Booking, Expedia, Trip.com or another platform, the request may need to go through the agency that sold the ticket.
In that case, check:
- –who received the payment
- –which name appears on the confirmation
- –which email address was used
- –whether you have access to the Vueling booking
- –whether the agency charges a processing fee
- –whether the agency or Vueling is the correct contact
General procedure to request Vueling taxes
The exact procedure may change, but the general logic remains the same.
Confirm you did not fly
The request concerns a passenger who did not take their Vueling flight.
Find your booking
Prepare your booking reference, your name, your booking email, the flight number and the flight date.
Identify the taxes concerned
Vueling mentions airport and security taxes. Avoid confusing these taxes with options or non-refundable fees.
Contact the correct party
If you bought directly from Vueling, contact customer service. If you bought via an agency, check whether the intermediary needs to handle the request.
Send a clear request
Your request should state that you did not travel and that you would like a refund of the recoverable taxes.
Keep proof
Keep a copy of your message, the form, or any automatic reply you received.
Example message to request Vueling taxes
Hello,
I would like to request a refund of the recoverable airport and security taxes linked to a Vueling ticket that I did not use.
Passenger name:
Booking reference:
Flight number:
Flight date:
Email address used for the booking:
As I did not travel on this flight, could you please let me know the refundable taxes and fees associated with this booking and proceed with refunding the recoverable amounts.
Best regards,
The Vueling premium guide includes a more detailed message template and a checklist to check your file before sending.
Common mistakes to avoid with Vueling
Requesting a full ticket refund
If your ticket is non-refundable, requesting a full refund can result in a negative or generic reply.
Confusing taxes, fees and options
Baggage, seats, insurance or service fees are not necessarily refundable.
Contacting the wrong party
If the ticket was bought through an agency, the intermediary may need to be involved.
Not keeping proof
Always keep a copy of your request and any replies received.
Forgetting the other segments of the booking
Not taking the outbound flight does not automatically make the rest of the booking unusable.
Vueling guide pricing
Secure payment · Instant access · No guaranteed refund
What the Vueling premium guide includes
| Guide content | Purpose |
|---|---|
| Explanation of Vueling taxes | Understand what can be claimed |
| Step-by-step procedure | Know what to do and in what order |
| List of information to prepare | Avoid an incomplete request |
| Message template | Send a clear request |
| Common mistakes | Avoid unnecessary refusals or delays |
| Agency booking scenario | Identify the correct contact |
| Final checklist | Check your file before sending |
What the Vueling guide does not guarantee
- –that Vueling will accept your request
- –that all taxes will be refunded
- –that the ticket price will be refunded
- –that options will be refunded
- –that an agency will not charge any fees
- –that an incomplete request will be accepted
- –that a request sent to the wrong party will be processed quickly
The refund depends on Vueling, the ticket, the country of departure, the taxes actually paid, the purchase channel and the applicable terms.
Independent site, not affiliated with Vueling
Flight Tax Refund is an independent site. The site is not affiliated with Vueling, is not endorsed by Vueling and does not act on behalf of Vueling.
Our guides are practical informational resources. They do not constitute personalized legal advice and do not guarantee that you will obtain a refund.
In summary
- –Vueling states that a passenger who did not fly can request a refund of airport and security taxes.
- –The request must be made by contacting Vueling's Customer Service Center, except in special cases involving an agency or OTA.
- –The refund does not automatically cover the full ticket price.
- –Options, service fees, seats, baggage or insurance are not necessarily refundable.
- –The Vueling premium guide helps you prepare a clear and complete request.
- –A refund is never guaranteed.
- –This site is independent and not affiliated with Vueling.
Frequently asked questions about the Vueling tax refund
Ready to request your Vueling tax refund?
Access the Vueling premium guide to prepare your request step by step.
Useful sources
- – Vueling Help Centre: Airport Taxes
- – Vueling Help Centre: Claim and refunds
- – Vueling Help Centre: Missed Flight
- – French Consumer Code, article L224-66
- – Service-Public.fr: airport tax refunds