Terms and Conditions

1. Presentation of the service

The flight-tax-refund.com website is operated by:

Sunshine Consultancy LLC, 7901 4th Street North, ST. PETERSBURG, FL 33702, USA — EIN: 61-2167328 — Email: sylvain@sunshineconsultancy.tech

Flight Tax Refund offers an assistance service allowing users to attempt to recover airport taxes and other refundable fees associated with an unused plane ticket.

2. Purpose

These Terms and Conditions set out the conditions under which users may access and use the services offered on the website.

3. Acceptance of the terms

Using the website implies full and unreserved acceptance of these Terms and Conditions. The user acknowledges having read them before using the service.

4. Description of the service

Flight Tax Refund acts as a technical and administrative intermediary. The service includes:

• reviewing the submitted ticket and its eligibility for a tax refund
• contacting airlines
• managing the administrative steps for recovering taxes
• following up on the user's case

5. Nature of the commitment

Flight Tax Refund is subject to a best-efforts obligation. This means that:

• no guarantee of results is provided
• no promise of a refund is made
• success depends in particular on airline policies

6. No partnership with airlines

Flight Tax Refund:

• is not affiliated with any airline
• does not act on behalf of airlines
• has no specific right to modify tickets

7. Power of attorney

The user may be required to sign a power of attorney authorizing Flight Tax Refund to:

• act on their behalf with airlines
• carry out the necessary steps
• recover any refundable amounts

This power of attorney is mandatory to initiate certain steps.

8. User obligations

The user agrees to:

• provide accurate and complete information
• be the legitimate holder of the ticket or authorized to act
• not have already submitted a refund request for the same ticket
• not undertake parallel steps without informing Flight Tax Refund

9. Pricing

9.1 Success-based commission

Flight Tax Refund charges a commission only in case of success: 25% of the taxes actually recovered.

9.2 No upfront fees

No fee is charged to the user before funds are actually recovered.

10. Payment

In the event of a recovery:

• funds may be received by Flight Tax Refund or directly by the user
• if the funds are received directly by the user, the user agrees to pay the commission owed

Flight Tax Refund reserves the right to suspend or refuse any service in the event of non-payment.

11. Limitation of liability

Flight Tax Refund cannot be held liable for:

• the airline's refusal
• the absence of a refund
• processing times
• errors arising from information provided by the user
• decisions made independently by airlines

12. Intellectual property

The website, its content, texts, graphic elements and technologies are protected by intellectual property law. Any unauthorized reproduction is prohibited.

13. Personal data

Personal data is processed in accordance with the Privacy Policy available on the website.

14. Suspension or refusal of service

Flight Tax Refund reserves the right to refuse or suspend a case in the event of:

• inaccurate information
• suspected fraud
• non-compliance with these Terms and Conditions

15. Termination

The user may request that their case be closed at any time. However, if steps have already been taken, a commission may still be owed in the event of a positive outcome.

16. Applicable law

These Terms and Conditions are governed by the law applicable at the company's registered office. In the event of a dispute, an amicable solution will be sought first.

17. Contact

sylvain@sunshineconsultancy.tech

18. Premium digital guides

In addition to its main service, Flight Tax Refund also offers paid premium digital guides, accessible directly through the website.

These guides are designed to provide users with:

• practical, up-to-date information
• detailed methods for carrying out the steps to recover airport taxes
• scripts and tips to help with communicating with airlines

18.1 Nature of the service

The guides offered are informational and educational content only. Flight Tax Refund does not take part in their use and provides no personalized support in connection with these products.

The user is solely responsible for:

• carrying out the steps
• communicating with airlines
• following up on their request

18.2 No guarantee of results

The user acknowledges that:

• the guides do not guarantee any outcome
• the success of the steps depends on external factors (airlines, fare conditions, individual situation, etc.)
• Flight Tax Refund cannot be held liable in the event of a refusal or the absence of a refund

18.3 Purchase conditions

The digital guides offered:

• are offered at a flat rate of £5 (or €5), with the option to pay in US dollars at checkout, indicated at the time of purchase
• are provided as digital content that is immediately accessible
• are considered final, non-refundable purchases, in accordance with the regulations applicable to digital content

18.4 Intellectual property

The guides are protected by intellectual property law. Any reproduction, resale, distribution or sharing, in whole or in part, without the prior authorization of Flight Tax Refund is strictly prohibited.

18.5 Independence of the services

The digital guides are a separate offering from the assistance service described in these Terms and Conditions. Users are free to use the guides on their own or to use the assistance service offered by Flight Tax Refund.