Privacy Policy

1. Introduction

This privacy policy is intended to inform users of the flight-tax-refund.com website about how their personal data is collected, used and protected.

The website is operated by:

Sunshine Consultancy LLC, 7901 4th Street North, ST. PETERSBURG, FL 33702, USA — EIN: 61-2167328 — Email: sylvain@sunshineconsultancy.tech

Flight Tax Refund is committed to complying with applicable personal data protection regulations, in particular the General Data Protection Regulation (GDPR).

2. Data collected

2.1 Data provided directly

• First and last name
• Email address
• Phone number (if applicable)
• Flight ticket information: airline, flight number, booking reference (PNR), ticket number (e-ticket)
• Documents submitted: plane ticket, proof of identity (if requested), signed power of attorney

2.2 Data collected automatically

• IP address
• Browsing data
• Cookies (see dedicated section)

3. Purposes of processing

• Reviewing the ticket and its eligibility for a tax refund
• Contacting airlines
• Recovering airport taxes and refundable fees
• Managing the customer relationship
• Sending emails related to following up on your case
• Improving the service
• Preventing fraud

4. Legal basis

• Performance of a contract: processing the request related to the ticket
• Consent: for certain communications (newsletter)
• Legitimate interest: improving the service, preventing fraud

5. Data sharing

Data may be shared with:

• Airlines (only within the scope of the power of attorney)
• Technical service providers (hosting, email, electronic signature)
• Partners (e.g., compensation solutions such as AirHelp, where relevant)

Data is never resold to third parties.

6. International transfers

Data may be transferred outside the European Union, in particular to the United States. In that case, we ensure that appropriate safeguards are put in place (standard contractual clauses, etc.).

7. Retention period

• For as long as necessary to process your case
• Up to 5 years maximum for evidentiary purposes
• Marketing data is retained until consent is withdrawn

8. Data security

• Secure access
• Protected storage
• Restricted internal access

9. User rights

In accordance with the GDPR, you have the following rights: right of access, right to rectification, right to erasure, right to restriction, right to object, right to data portability.

You can exercise these rights at: sylvain@sunshineconsultancy.tech

You also have the right to lodge a complaint with a supervisory authority (e.g., your national data protection authority).

10. Cookies

The website uses cookies to:

• Improve the user experience
• Measure audience
• Ensure the website functions properly

A consent banner lets users manage their preferences, also available at any time on the Cookie management page.

11. Electronic signature and power of attorney

As part of our services, an electronic power of attorney may be collected. The signature may be obtained via an electronic signature solution or an internal system (digital handwritten signature). This document is retained for legal and evidentiary purposes.

12. No guarantee of results

Flight Tax Refund acts under a best-efforts obligation. Data is used to carry out the necessary steps, without any guarantee of success regarding the tax refund.

13. Changes

This policy may be changed at any time. The applicable version is the one published on the website at the time of consultation.

14. Contact

For any question regarding this policy: sylvain@sunshineconsultancy.tech